Application & Payment FAQ's
Have questions or concerns when signing up? Check our FAQs below!
- I’m having an issue submitting my payment.
- Why do I show two charges after my payment failed once?
- Can I cancel my policy and get a refund?
- It says "This email address is already registered. "
- Can I do my application over the phone?
- What address do I put on the application?
- Can I use one email if I am signing up different people?
- Why do the premium therapies cost more?
- Why am I not required to list my license or show proof of my certification?
- Can I pay by check?
- Can someone else pay for my membership/insurance?
- Why does my credit card statement show a charge from Alternative Balance or ABInsurance?
- Can I purchase membership with insurance for 6 months or less?
- Do you offer payment plans?
- Can my membership be pro-rated?