Application & Payment FAQ's
Have questions or concerns when signing up? Check our FAQs below!
- I’m having an issue submitting my payment.
- I completed my application but when I hit review it does nothing. Why?
- When I hit submit I get an error that says Transactions blocked by FMF settings. What does this mean?
- My online payment failed once then I made a payment, and it went through. Why do I show two charges?
- My online payment failed. What do I do?
- Can I cancel my policy and get a refund?
- What is the sponsor code?
- It says "This email address is already registered. "
- Can I do my application over the phone?
- What address do I put on the application?
- Can I use one email if I am signing up different people?
- Why do the premium therapies cost more?
- Do you offer a student discount?
- Why am I not required to list my license or show proof of my certification?
- Can I pay by check?
- Who will receive my receipt or renewal if I don't pay myself?
- Can someone else pay for my membership/insurance?
- Why does my credit card statement show a charge from Alternative Balance or ABInsurance?
- Can I purchase membership with insurance for 6 months or less?
- Do you offer payment plans?
- Can my membership be pro-rated?