Logo
Community Email Us
Sign in
  1. Alternative Balance Support
  2. FAQ
  3. Application & Payment FAQ's

Application & Payment FAQ's

Follow New articles New articles and comments

Have questions or concerns when signing up? Check our FAQs below!

  • I’m having an issue submitting my payment.
  • Why do I show two charges after my payment failed once?
  • Can I cancel my policy and get a refund?
  • It says "This email address is already registered. "
  • Can I do my application over the phone?
  • What address do I put on the application?
  • Can I use one email if I am signing up different people?
  • Why do the premium therapies cost more?
  • Why am I not required to list my license or show proof of my certification?
  • Can I pay by check?
  • Can someone else pay for my membership/insurance?
  • Why does my credit card statement show a charge from Alternative Balance or ABInsurance?
  • Can I purchase membership with insurance for 6 months or less?
  • Do you offer payment plans?
  • Can my membership be pro-rated?
Alternative Balance Support

Terms of Use
Privacy Policy

Phone
1-800-871-3848
Hours
M-F 9:00am - 5:00pm EST