FAQ
Overview of all the frequently asked questions about our insurance coverage, application, membership, and more.
How it Works!
- What types of insurance are included as a benefit?
- How long does it take to get my confirmation of insurance/membership?
- What types of trades do you cover?
- How do I get a quote?
- How do I apply?
- Can I join and have coverage for less than a year?
Application & Payment FAQ's
- I’m having an issue submitting my payment.
- I completed my application but when I hit review it does nothing. Why?
- When I hit submit I get an error that says Transactions blocked by FMF settings. What does this mean?
- My online payment failed once then I made a payment, and it went through. Why do I show two charges?
- My online payment failed. What do I do?
- Can I cancel my policy and get a refund?
Navigating/Using your Account
- How do I reset my password?
- Renew Online
- Renew by Phone
- Expired policy?
- Can I upgrade my coverage level?
- Can I downgrade my coverage?
Insurance Terms & Coverage FAQs (view all)
Trade / Service Specific FAQs
- I do acupuncture and cupping. Is this covered?
- I provide Aerial Yoga services. Can I use silks, lyra and hoops?
- Is my gym equipment and building covered?
- Does the gym owner coverage cover my building?
- Do I need to add on my employees with the gym owner coverage?
- I'm a gym owner. Can my gym members workout without direct supervision by a personal trainer?
Membership FAQ
- What benefits do I get as a member?
- Can I offer my services to other AB members?
- Is Insurance part of my membership?
- Can I purchase insurance alone for my business without becoming a member?
- What is the status of my "Get Featured" member submission?
- I submitted my information to be a featured member. When will it showcase?